Novotel, Liverpool, Paddington Village

Melvin and Veronica at reception truly made my stay unforgettable! Their warm welcome, professional service, and genuine hospitality set the tone for a perfect visit. Melvin went above and beyond to ensure everything was just right, while Veronica's cheerful attitude and helpful recommendations were greatly appreciated. The hotel itself was wonderful - modern, clean, and ideally located with stunning city views. But it's staff like Melvin and Veronica who transform a great hotel into an exceptional experience.

I travelled with two of my friends. We stayed in a studio room which was very spacious, the bed was very comfy and the view was beautiful. It's a bit further out of the city centre but it is very quiet so you'll get a good night sleep. You can either take a leisurely stroll into the centre or get an Uber. Definitely recommended.

We recently stayed at the Novotel hotel to celebrate my little girl’s birthday, and it was an experience we’ll never forget. From the moment we arrived, the staff went above and beyond to make our stay special, especially for our daughter. A huge thank you to Tom and Steven, who were incredibly polite, helpful, and genuinely kind throughout our stay. They made us feel so welcome and added a personal touch that made all the difference. Whether it was helping with little details or simply checking in to make sure everything was perfect, their service was exceptional. The team really pulled out all the stops to make my daughter feel celebrated — and she hasn’t stopped smiling since! We’re so grateful for the thoughtful touches and warm hospitality. Thank you, Novotel, for a truly memorable stay. We’ll definitely be back!

We really enjoyed our 2 nights stay here. The hotel staff were very friendly and welcoming upon arrival. The room was clean and tidy and was also cleaned and refreshed after the 1st night which was lovely. The hotel was quiet during the evenings and nights allowing us to get some great nights sleep. The location was convenient for us as we didn’t mind the walk into the city centre (we preferred it compared to staying in Liverpool city centre as that can get quite noisy). The room is equipped with everything you need for a short stay. The rooms heating and air conditioning worked well meaning we were very comfortable. The rainfall shower was lovely and refreshing. The free WiFi worked perfectly at all times for us. We had to park in the Paddington Village Car Park which was advertised as £20 for 24 hours, thankfully the hotel offer a discount to its guests so the parking only cost us £26 for both nights (£13 for 24 hours). We would happily stay here again. I would highly recommend this hotel.

Good welcome on arrival and checked in with ease. Nice welcoming entrance. Shame they don’t have there own on site car park but there is a multi storey car park within 3 mins walk costing around £13 for the night. Worth noting if you haven’t factored that in yet. We stayed on the top floor. Floor 15. Great view from up there. The rooms were lovely and spacious. Lots of room. Nice and clean too with nice decor. Just an all round comfortable space. Breakfast is buffet style and very nice. Again a lovely and clean setting.