Shipping Countries: Isle of Man

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Ready to ship in 1-3 business days from Isle of Man

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Shipping Policy

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DELIVERY OPTIONS
(We currently only deliver or ship to the Isle of Man)
Free Isle of Man delivery within 48 hours on orders over £40
Free collection in store from Finest Central - please check opening hours
£5 postage on Isle of Man postal deliveries under £30.

COPYRIGHT
All images are copyright protected

VAT
All prices quoted include VAT at prevailing rates, where applicable. This includes postage.

COMPLAINTS
If you wish to complain about any matter in respect of the goods, please contact our Customer Services Department by emailing [email protected].
Our postal address is: Finest.im Ltd, 31 Loch Promenade, Douglas, Isle of Man. IM1 2LY.

LAW
These terms and conditions are governed and shall be interpreted in accordance with Isle of Man Law.
Read the Finest.im terms and conditions here: (Link)

PRIVACY POLICY
Read the Finest.im policy here: https://finest.im/terms-conditions/

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Refund Policy

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Returns Policy

The customer shall inspect the goods on receipt and shall be deemed to have accepted the goods unless with 7 days after their receipt the customer shall have notified the seller that the goods are rejected (This does not however, affect the customer’s statutory rights). If no such action has been taken, Finest.im Ltd shall consider the product being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

Return Procedure

In cases where the rejection of the goods is due to a defect or discrepancy in the order, which can be shown, the customer is entitled to a full refund or replacement.

Faulty Products

Where there is a defect in the product purchased we will replace or refund the item if it is returned to us in its original packaging. However, we endeavour to package the products as securely as possible to ensure they arrive in good condition.

It must be returned to before the replacement or refund can be issued.
A copy of the original delivery note or confirmation of the order must be included with the product as proof of purchase.
The customer must send all returns within 7 days of receipt. It is advisable that a certificate of posting and insurance is obtained.
We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item.
PLEASE EMAIL TO ARRANGE RETURNS
[email protected]

Refunds

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.
Refunds will be issued at our discretion providing you have a valid proof of purchase and goods are returned unused in their correct packaging and that we are satisfied that the item has been returned to us in the condition it was in when delivered to you.
If we find the item has not been returned to us in a fully resalable condition we reserve the right not to exchange or refund the item.
We aim to attend to all returns as soon as practically possible.
For the reasons of hygiene we are unable to accept returns of pierces earrings.
With the exception of faulty items, we cannot accept the return of certain products which have been opened and used
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer may receive a partial refund (full refund less postage) only. Goods must be returned to Finest.im Ltd before the partial refund can be issued. When returning items you are strongly advised to obtain proof of posting and insurance. We cannot accept responsibility for parcels lost or damaged in transit.

A full refund will be made within 30 days. However, the purchaser will pay for the return postage of the unwanted goods. If the consumer does not comply and returns the goods at the supplier’s cost then this cost will be deducted from the amount refunded.